Philosophy

Our mission is to consistently deliver an exceptional and unique service to our partners, being an extension of their service standards, company culture and values in any location where we represent them.

Our international cruise operations expert teams work in concert to deliver the most outstanding service to cruise guests, ships and crew through safe, sustainable and transparent operations.

We continually strive to exceed our clients’ expectations by delivering a personalized, genuine and reliable service with the commitment and dedication of our passionate and knowledgeable corporate personnel.

Service excellence, safety & security and sustainable practices are embedded in our daily operations and supported by the use of new technologies and market innovations.

We aim to contribute to the sustainable growth of the cruise industry as ambassadors of our local
communities.

We take an active approach by anticipating opportunities for our partners to benefit from our local knowledge and our connexions with port authorities and port community, which translate into a more efficient service and an opportunity for cost savings.

Our 24/7 business model allows us to provide immediate support to our business partners. Operational excellence is achieved by high standards of service and best-practice comunication systems including reporting and follow up.

Our commitment to teamwork allows us to create positive synergies among the employees, establishing standards of service and values across our extensive office network and spreading the company’s know-how regardless of the physical location.

Covered Geographical Area

We currently cover all ports in Spain, Balearic islands and the Canary Islands and well as all ports in the American continent including the Caribbean.

Represented Principals

Transcoma Cruises: Princess, Holland America, Seabourn, Tui and Windstar.
Hamilton: Carnival UK: P&O y Cunard, Celestial, CroiceEurope, Crystal, Disney, Mystic, Pullmantur, Seadream, TUI, Holland, Salen ship management, Seabourn and Princess.

Partners

CLIA, FCCA