Five Senses

Main information

Our team offers tailor-made products and support for industry development. With 20+ years of experience, we provide analysis, trend identification, and strategy formulation in cruise SWOT analysis. We organize presentations, meetings with decision-makers, and showcase technology and art aspects. We assist in developing port protocols and procedures globally. Our Destination Performance Measurement identifies areas for improvement, and Secret Shopper evaluations enhance the customer experience. We assess ports and propose improvements for a satisfactory guest experience. We focus on enhancing visitors’ experiences through local characteristics and leveraging social media. Our projects aim to create memorable moments and improve travel experiences.

History

The Five Senses concept was born in the late 2000s when Mr Bras was managing shopping centres, and the level of the provided information was so crucial for the successful operations of the business. Later as the Chairman and CEO of one of the largest ports in Greece, he had the opportunity to develop the concept further and create test projects that proved the model. Since 2016 the company has assisted more than 100 ports/destinations worldwide to improve their cruise business, enhance the provided experience and connect better with the local economy. During the pandemic, the company invested in creating a virtual office and grew the business by more than 400%, offering its specialized services globally.

Philosophy

Five Senses Consulting was created with the main purpose of providing specialized services for the development of Cruise Ports, Destinations and Businesses. We are a boutique consulting company that has strong and lasting relations with the cruise industry, key stakeholders, cruise ports & destinations worldwide. Our Five Senses Experience Model, develops appropriate actions and gives the highest measurable results for visitor satisfaction through the activation of the Historical, Cultural and Gastronomical parameters of the destination by activating all of the Five Senses.